He has been instrumental in defining and communicating the vision and delivery roadmap for the ServiceNow platform. He has successfully led the lifecycle management of ServiceNow modules, including ITSM, ITOM, CSM, and HRSD, while overseeing product upgrades and third-party integrations. His work on optimizing existing modules and implementing frameworks for custom applications has streamlined IT operations and improved end-user enablement.

He has also focused on translating complex product features into well-defined requirements and user stories, ensuring alignment with stakeholder goals. By driving modern engineering techniques and facilitating seamless communication between development teams and business leaders, he has strengthened organizational agility and responsiveness.

During his tenure as a ServiceNow Lead Analyst, he provided subject matter expertise on ServiceNow implementations, aligning technical solutions with business objectives. His work included configuring and standardizing ITSM tools, developing workflows, and supporting asset and configuration management processes. By applying ITIL best practices, he enhanced operational efficiency and ensured consistent delivery of high-quality services. His ability to gather and articulate requirements into detailed user stories and testing scenarios played a pivotal role in delivering successful projects. He also led the creation of managed document content and knowledge articles, contributing to streamlined information sharing and operational clarity.

In his previous roles, he worked on implementing and administering ITIL modules such as Incident, Problem, and Change Management. His expertise in workflow redesign and service catalog development helped simplify complex processes and improve service delivery. His collaboration with stakeholders to build detailed user stories and manage technical requirements underscored his ability to drive projects efficiently.

In another role, he assumed ownership of multiple critical applications, providing end-to-end support and ensuring seamless integration with ITIL workflows. He played a critical role in maintaining application servers, managing outages, and implementing disaster recovery plans, demonstrating his comprehensive understanding of IT infrastructure management.

Throughout his career, Priya Ranjan has received numerous awards, including “Achiever of the Quarter” and multiple “Star Performer of the Month” recognitions. His ability to consistently deliver results and innovate within ITSM frameworks highlights his dedication to excellence.

His career reflects a mastery of ITSM and ServiceNow solutions. His ability to transform complex requirements into actionable strategies, coupled with his focus on collaboration and efficiency, has consistently delivered tangible results. As an experienced leader in IT operations and service management, he continues to create value and drive innovation in the organizations he serves.