His journey spans over 12+ years of experience in the information technology industry, where he has worked with global clients through Confiance Tech Solutions. His deep expertise in Microsoft Dynamics 365 and AI integration has enabled companies to automate workflows, improve sales forecasting accuracy, and unlock the true potential of their customer relationship management systems.

He holds a master’s in information technology from UNC Charlotte and has authored several research papers published in IEEE and other peer-reviewed journals. These papers focus on the convergence of AI, CRM, and ERP systems. His research emphasizes the role of AI-driven analytics in enhancing business processes and helping organizations make better strategic decisions through data insights and predictive modeling.

More than just a technical expert, he is a dedicated mentor. He actively guides young professionals and students, sharing his knowledge on AI-driven CRM, digital transformation, and career development. His commitment to mentorship is a testament to his belief in nurturing the next wave of tech leaders.

He continues to explore how emerging technologies like AI, IoT, and blockchain can revolutionize business operations. He envisions a future where AI-powered solutions are fully integrated into enterprise systems, driving innovation and growth. His forward-thinking approach and commitment to continuous learning make him a key figure in the ever-evolving landscape of technology and business transformation.