Conversational AI is disrupting the Healthcare industry. It has transformed the way we interact with healthcare providers, making them more accessible, and improving outcomes. At the forefront of this revolution, is MicroGrid. Established in 2019, MicroGrid Technologies is an award-winning technology company that specializes in Digital Health and Conversational Intelligence.
Our flagship product is MIC, which stands for MicroGrid Intelligent Connect. MIC is an advanced Conversational AI that fuels all of our product offerings. It is designed to do what a human agent would do and allows users to self-serve using a natural and intuitive interface, enabling a human-like, natural conversation. MIC is a robust end-to-end platform for intelligent data-driven conversational AI that works across all channels and can work with both in-house and popular front-end suites. This has allowed MicroGrid to offer a range of innovative products that are revolutionizing the healthcare industry.
The MicroGrid Product Suite
Here’s an introduction to some of the use-cases implemented as front-end products for the Healthcare industry:
MG Digital Health is a comprehensive digital ecosystem that provides a simplified yet robust end-to-end health journey for each stakeholder – the patient, provider, payer, and pharma. MG Digital Health Suite is modular and can be implemented independently or as a front-end accoutrement to MicroGrid’s CAIP Core – MIC – to enable its full AI potential.
DoctaFix is a SaaS-based omni-channel AI appointment management tool for providers and patients alike that simplifies patient-provider engagements by digitizing the entire process.
OMS is an omni-channel Order Management System that provides efficient order processing workflows to ensure that orders from all channels are managed in one place and automated wherever possible.
DigiSign is a simple yet sophisticated all-in-one platform that enables the user to easily manage the creation, editing, and signing of documents.
Analytics provides an understanding of trends in traffic and user behaviour. Using GA360 allows the usage of data to create compelling visualization stories that provide access to unique insights into behavioural analysis to make the most of your data.
MICNxt is a bouquet of tools on SaaS that offers plug-and-play with external software systems. The tools eliminate complete development efforts and provide immediate linking to enterprise solutions.
The Team
Our founding team is made up of experienced professionals in IT, entrepreneurship, technology, and product development. The team brings a wealth of experience and knowledge to the table, enabling us to deliver high-efficiency AI solutions. As Co-Founder & CEO, Ram is responsible for establishing and strengthening MicroGrid’s business interests. Ananth, Co-Founder & CPO, charts the product and technology roadmap. Syam, Co-Founder & CTO, is the face of Technology at MicroGrid. We are joined by Jacob, who has over 4 decades of experience in Business Excellence & Sustainability initiatives, for Strategy & Governance.
What’s Next?
MicroGrid stands at a completely disruptive position with its award-winning products in healthcare. A number of use-cases, such as disease education and awareness, medication training and coaching, scheduling appointments and reminders, treatment planning and administration, post-infusion patient monitoring, etc., stand to benefit from our current and upcoming product offerings. We have created value for our clients and the industry as a whole, by delivering efficient and high-functioning conversational AI implementations.
MicroGrid aims to become an industry leader in the near future, with the help of innovative products and an exceptional team. We look forward to revolutionize the healthcare industry and improve outcomes for patients, providers, payers, and pharma.
